-ASESORES CIRUGIA MEDELLIN–

CANCELLATION FEES: Any cancellation and refund request will automatically, and without exception, incur an administrative fee, in addition to applicable charges detailed in the cancellations and penalties paragraph. Financial processing fees and/or charges incurred during refund procedures will be deducted from the total refund amount.

CANCELLATION OF PROMOTIONAL OR DISCOUNTED RATES: Special offer or promotional rates for accommodation are non-refundable. They only allow date changes subject to an administrative fee, adhering to booking conditions and terms for the dates of the actual stay.

CANCELLATION PENALTY: If canceled 30 days or more before the scheduled check-in date, 90% of the total plan cost will be refunded; if canceled between 29 and 10 days before check-in, 50% of the total plan cost will be refunded; if canceled less than 10 days before check-in, no refunds will be made.

DATE CHANGES: Reservation date changes or cancellations will only be accepted in writing via email at recovery.acm@gmail.com. Any date change to confirmed reservations will automatically, and without exception, incur an administrative fee, plus any rate adjustments due to price or seasonal changes.

PAYMENTS: Charges and payments for the stay and services are processed in Colombian pesos. The following credit cards are accepted: VISA, MASTERCARD, DINERS, AMERICAN EXPRESS; the hotel reserves the right to pre-authorize the credit card prior to arrival. In all cases, the full reservation amount is charged at the time of booking confirmation.

DATE CHANGE DUE TO ILLNESS: Only one (1) date change is permitted (waiving the administrative fee), plus any applicable rate increases for seasonal or tariff changes, upon presentation of valid medical documentation.

EXCEPTIONS FOR ACCIDENTS OR HOSPITALIZATIONS: Penalties do not apply in cases of force majeure, unforeseen circumstances, or medical incapacity of the reservation holder or a first-degree family relative. The waiver request must include supporting documentation and be submitted within 15 calendar days from the initial trip date via email. The client and/or agency must submit the following documents to process a waiver evaluation:

Due to death: Death certificate certifying the passing, civil birth certificate of each guest showing proof of relationship, and/or marriage certificate or common-law union document.

Due to illness: Medical note or disability certificate signed and stamped by the attending physician. Copy of government-issued photo ID of the guest(s) seeking waiver. Marriage certificate or common-law union document. A waiver does not exempt the payment of administrative fees.

Due to operational changes: Airline certificate subject to verification. All of the above must be sent via email in order to process the request.

NO SHOWS: Any confirmed reservation where guests fail to arrive on the scheduled check-in date will be charged a penalty equal to the total stay plus taxes for each unused room, and the Hotel reserves the right to resell the room.

EARLY DEPARTURE: Early departures are subject to a penalty equal to the total cost of the stay plus taxes, except in duly verified cases of force majeure or unforeseen circumstances, in which case refunds will be processed minus applicable penalties and administrative fees.

RIGHT OF CANCELLATION: When booking our services through the Reservations Center, you may exercise your right of cancellation within five business days following purchase confirmation. This right does not apply to bookings with a check-in date within five days. To cancel, please send an email to recovery.acm@gmail.com. Refunds will be issued without any penalties (except for wire transfer charges) via bank deposit under the reservation holder’s name or via credit card refund, depending on the payment method used, within thirty (30) business days following the exercise of this right.

Sincerely,

MIGUEL ANGEL BUILES QUINTERO

LEGAL REPRESENTATIVE